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Privacy & Data Protection

Privacy Policy

Learn how Indisky Herbs collects, utilizes, safeguards, and respects your personal health enquiries and customer information.

Effective Date: October 2026

1. Commitment to Privacy

Indisky Herbs (“we,” “our,” or “us”) is deeply committed to protecting the privacy, confidentiality, and security of our visitors and patrons. We understand that health enquiries, botanical wellness concerns, and customer discussions are personal matters requiring the highest level of discretion and care.

This Privacy Policy explains how we collect, handle, store, and safeguard your personal information when you visit indiskyherbs.com, submit product enquiries, request medicine dosage guidance, subscribe to updates, or communicate with our wellness advisors. Our data collection and processing activities conform to Indian data protection laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023.

2. Information We Collect

We collect information that you knowingly and voluntarily provide to us, as well as limited technical data gathered automatically during your browsing session:

  • Contact & Identification Data: Your name, phone/mobile number, WhatsApp number, email address, postal delivery address, state, and pin code provided through our contact forms, medicine enquiry popups, newsletter subscription, or phone calls.
  • Health Concern & Dosage Enquiry Notes: Any specific wellness areas you select (such as Liver Care with Hepasky, Immunity with Immuncia, Weight Management with Obesnia, Joint Health with Vedartho, Vitality with Xtrasila, or Vitality Oil with Xtramojo) along with symptoms or dosage questions you voluntary share in form fields to receive personalized assistance.
  • Order & Transaction Details: Records of products enquired about or ordered, delivery preferences, dispatch tracking numbers, and transaction confirmation details. Please note: We do not store sensitive payment card details or net banking credentials on our web servers.
  • Technical & Browsing Information: IP address, device type, browser specifications, operating system, referring URL, pages viewed, and visit timestamps collected automatically via server logs to optimize website speed, security, and responsiveness.
  • Live Chat Communications: Transcripts of conversations conducted through our integrated Tawk.to live customer chat window.

3. How We Use Your Information

We process your information strictly for legitimate commercial and customer care purposes:

  • Consultations & Enquiries: To review your wellness query, contact you via phone or WhatsApp, address dosage questions, and assist you in selecting authentic Ayurvedic remedies suited to your needs.
  • Order Processing & Dispatch: To confirm order details, pack shipments, arrange delivery via our express logistics network, and generate invoices.
  • Customer Support: To provide order tracking updates, answer queries, handle transit issues, and resolve service requests.
  • Communications & Updates: To send transactional notices, dispatch alerts, and (where opted-in) occasional educational notes on botanical herbs, seasonal wellness practices, or special product offers. You may opt out of promotional messages at any time.
  • Security & Fraud Prevention: To monitor system integrity, defend against malicious bots or spam submissions, and verify legitimate customer requests.

4. Information Sharing & Third-Party Service Providers

We do not sell, rent, trade, or monetize your personal information to third-party marketing companies, advertisers, or data brokers.

We share information solely with trusted operational service providers who assist in operating our website and delivering our products, strictly under confidentiality safeguards:

  • Logistics & Courier Partners: Established domestic shipping partners (such as Delhivery, Blue Dart, DTDC, India Post) receive customer names, shipping addresses, and contact numbers solely to deliver parcels.
  • Communication Relays: Secure email infrastructure providers (such as Brevo) are used to relay transactional enquiry notifications and order confirmations.
  • Live Chat Widget: Tawk.to facilitates direct, real-time messaging between visitors and our customer support representatives.
  • Legal & Regulatory Compliance: We may disclose information if mandated by applicable law, a court order, or governmental authority, or when reasonably necessary to protect the safety, legal rights, or property of Indisky Herbs, our patrons, or the public.

5. Cookies & Tracking Technologies

Our website utilizes minimal, essential cookies and browser session tokens necessary to:

  • Ensure fast page rendering and server caching.
  • Remember user interface preferences during your browsing session.
  • Support real-time functionality of the live customer chat service.
  • Protect enquiry forms from automated spam scripts and denial-of-service attempts.

We do not deploy intrusive third-party cross-site tracking cookies. You may disable cookies at any time via your browser settings; however, doing so may affect interactive features such as the live chat widget.

6. Data Security & Infrastructure Safeguards

We implement comprehensive technical, administrative, and physical security measures to safeguard your personal data:

  • Encrypted Connections: All web traffic is strictly encrypted using Transport Layer Security (HTTPS / TLS 1.3) with modern cipher suites.
  • Server-Side Protection: Sensitive configuration files and API endpoints are shielded by hardened server rewrite rules, preventing unauthorized external access.
  • Spam & Rate-Limiting Controls: All form endpoints are protected with honeypot spam traps and strict IP rate-limiting to prevent automated harvesting.
  • Confidential Access: Access to customer enquiry records is restricted exclusively to authorized customer care personnel bound by strict confidentiality duties.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was gathered—such as completing product delivery, providing follow-up dosage support, meeting statutory tax, legal, and accounting obligations under Indian law, or resolving disputes. When no longer required, data is securely erased or irreversibly anonymized.

8. Your Privacy Rights & Choices

Under applicable Indian data privacy principles, you have the right to:

  • Review & Access: Inquire about the personal information we maintain concerning you.
  • Correction & Updating: Request corrections or updates to any inaccurate, out-of-date, or incomplete contact or shipping information.
  • Opt-Out: Unsubscribe from promotional email newsletters or request removal from marketing broadcast lists by replying “STOP” on WhatsApp or clicking the unsubscribe link in emails.
  • Data Erasure: Request the deletion of your enquiry data from our active customer service records, subject to statutory retention requirements.

9. Children's Privacy

Our website and products are intended for adults aged 18 and older. We do not intentionally collect personal data from minors without parental or guardian oversight. If you believe a minor has submitted personal details to our website without consent, please contact us and we will promptly remove the information.

10. Policy Updates

We may update this Privacy Policy from time to time to accommodate changes in our services, technological advancements, or legislative updates. Any revisions will be published on this page with an updated “Effective Date.” Continued use of the website following changes constitutes acknowledgment of the revised policy.

11. Grievance Redressal & Contact Information

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, if you have questions, feedback, concerns, or wish to exercise your privacy rights, please reach out to our Customer Care & Privacy Desk:

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